This page explains how cancellation and refunds work for a SkoldMarketer subscription.
Cancellation is self-serve, in-app, from your billing dashboard, at any time — we process your cancellation request immediately, with no need to contact us, call, or wait on staff action of any kind.
Your access continues until the end of the period you've already paid for; cancelling stops future billing, it doesn't cut off access to time you've already paid for.
Monthly subscription fees are non-refundable for any partial period — cancelling partway through a billing month doesn't entitle you to a refund for the remainder of that month.
This doesn't limit your rights under the Australian Consumer Law (ACL). If SkoldMarketer fails to meet a consumer guarantee under the ACL (for example, the service isn't fit for the purpose it was sold for), you may still be entitled to a remedy regardless of this policy — nothing here excludes, restricts, or modifies those statutory rights.
Annual plans come with a 14-day money-back guarantee, starting from your purchase date. If you're not satisfied within that window, contact us for a full refund. After the 14-day window has passed, annual plan fees are non-refundable.
We'll notify you at least 14 days before an annual plan renews, so you have real notice before the next charge.
As above, this doesn't limit your rights under the Australian Consumer Law. The 14-day guarantee is in addition to, not instead of, any remedy you're entitled to under the ACL.
Nothing in these terms excludes, restricts, or modifies the consumer guarantees available to you under Schedule 2 of the Competition and Consumer Act 2010 (the Australian Consumer Law), to the extent those guarantees apply. Where a term in this policy would otherwise conflict with a right you hold under the ACL, your statutory right prevails.
SkoldMarketer is operated by Mnemosyne Books Pty Ltd (ABN 14 677 225 482), 117/530 Little Collins St, Melbourne VIC 3000. Write to us at that address, marking your letter for the attention of Billing Enquiries, to request a refund under the 14-day annual guarantee or raise any other billing question.